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About our handling of personal information in compliance with laws regarding personal information protection

In regards to the handling of your personal information, we make public the following items, based on "personal information protection laws" (hereinafter "laws"). This includes the obligation to "make your personal information readily accessible," as well as to "make information readily accessible (including the prompt reply to any requests you may have).

1. Matters relating to making public the purpose of use of your personal information

(1) Purpose of use in the case of obtaining personal information indirectly, as well as directly obtaining personal information outside of documents (law Article 18, Paragraph 1)

We will specify to you the purpose of use every time in cases where we obtain directly entered personal information from you (law Article 18, Paragraph 2). In any other cases in which we directly obtain personal information, or indirectly obtain personal information, we will handle it within the scope of the following restrictions of purpose of use (law Article 18, Paragraph 1). However, the below cases of (2), (3) and (4) are excluded (law Article 23, Paragraph 4)"

Types of "personal information" Purpose of use
a Lists of customers Guidance and offers concerning all products and services, etc., necessary contact concerning fulfillment of contracts and maintenance, gift forwarding, contact concerning our company
b Telephone records Contact concerning our company, creation of customer lists
c E-mail record Contact concerning our company, creation of customer lists
d Records related to Night View DJ Presentation of gifts, contact concerning our company
e Online shop records Guidance and offers concerning all products and services, etc., necessary contact concerning fulfillment of contracts and maintenance, creation of customer lists, contact concerning our company
f Records related to annual passports Admission and issuing of annual passports, contact concerning our company
g Questionnaire records Creation of various statistical and information material, improvement of facility services, issuing of Observatory invitation tickets, contact concerning our company
h Application records Recruitment and screening of applicants, contact concerning our company
i Records of names of transmitting station access Understanding of building access, contact concerning our company
j Daily record of construction and work progress Understanding of work place, operating agents and number of staff, contact concerning our company
k Records of names of tenant employees and delivery suppliers Admission management, contact concerning our company
l Records of past group travel reservations Various contact, including group travel reservation requests, contact concerning our company, creation of customer lists
m Records of applications for posting type events and recruiting Forwarding of gifts, contact concerning media coverage of superior works, creation of customer lists, contact concerning our company

(2) The "purpose of use" of consigned "personal information" (Law Article 18, Paragraph 1, Law Article 23, Paragraph 4, No. 1)
At this time, our company does not have consigned "personal information."

(3) Acquisition consequent upon the inheritance of a business due to a merger or other reasons (Law Article 23, Paragraph 4, No. 2)
At this time, our company does not have any acquired personal data.

(4) Items related to "shared usage" (Law Article 23, Paragraph 4 No. 3, Law Article 23, Paragraph 5)
Our company does not share and use personal data with any specific persons.

2. Matters to be put in "accessible conditions for the person" related to "retained private data" (Law Article 24, Paragraph 1)

The following are includuded in our "purpose of use" of "retained personal information."

Types of "personal information" Purpose of use
a Lists of customers Guidance and offers concerning all products and services, etc., necessary contact concerning fulfillment of contracts and maintenance, gift forwarding, contact concerning our company
b Telephone records Contact concerning our company, creation of customer lists
c E-mail records Contact concerning our company, creation of customer lists
d Records related to Night View DJ Presentation of gifts, contact concerning our company
e Online shop records Guidance and offers concerning all products and services, etc., necessary contact concerning fulfillment of contracts and maintenance, creation of customer lists, contact concerning our company
f Records related to annual passports Admission and issuing of annual passports, contact concerning our company
g Questionnaire records Creation of various statistical and information material, improvement of facility services, issuing of Observatory invitation tickets, contact concerning our company
h Application records Recruitment and screening of applicants, contact concerning our company
i Records of names of transmitting station access Understanding of building access, contact concerning our company
j Daily records of construction and work notice Understanding of work place, operating agents and the number of staff, contact concerning our company
k Register of names of delivery traders and tenant employees Admission management, contact concerning our company
l Records of past group travel reservations All contact and reservation requests for group travel reservations, contact concerning our company, creation of customer lists
m Records of applications for posting type events and recruiting Forwarding of gifts, contact concerning media coverage of superior works, creation of customer lists, contact concerning our company
3. About the "provision to third parties" of personal information (law Article 23, Paragraphs 2 and 3)

Our company appropriately manages personal information acquired from our customers, and we do not provide it to third parties without gaining the customer's consent in advance. However, the following cases are exceptions.

  • Cases in which the handling of personal information is based on laws and regulations
  • Cases in which it is necessary for the protection of the person's life, physical well-being or property, and it is difficult to gain consent from the person.
  • Cases in which it is particularly necessary for the improvement of public health, or the promotion of the healthy upbringing of children, and it is difficult to gain consent from the person.
  • Cases in which it is necessary to cooperate with a government organization, local government or person consigned by such organizations in the accomplishment of business established by laws and ordinances, and there are fears that gaining the consent of the person would impede the accomplishment of said business.
4. Matters relating to procedures complying with "disclosure requests or other requests" (law Article 29)

We will respond to requests from the person whose data has been retained or their representative to disclose, change, delete or suspend use of retained personal data.

(1) Items subject to disclosure requests (information specifically relating to "retained personal data")

Items of "retained personal data" subject to disclosure are as listed below.

1. Name 2. Address 3. Sex 4. Customer ID
5. E-mail address 6. Phone number 7. Application history 8. Place of employment
9. Position 10. Family 11. Hobbies 12. Purchase history

(2) Contact information for disclosure requests, etc.

Please send requests for disclosure or other requests to the address below by mail, after attaching necessary documents to the designated application form. In addition, please write "disclosure or other request application materials inside" in red on the envelope.

105-0011
4-2-8 Shiba Park, Minato-ku, Tokyo
Nippon Denpato Ltd. General Affairs Department Concerning Personal Information Protection

(3) Documents to be submitted at the time of making "requests for disclosure or other requests"

In the case of making "requests for disclosure or other requests," upon filling out all of the designated fields of the following application form, please enclose identity verification documents and send by mail to the preceding address.

Application forms

  • Request form for the disclosure of "retained personal data"
  • Request form for matters of changing "retained personal data"
  • Request form for matters of suspending use of "retained personal data"

Documents for identity verification
1 copy of a public document such as a driver's license or passport

(4) "Disclosure or other requests" made by a representative

In cases in which the person making the "disclosure or other request" is a legal representative or representative consigned by the applicant, please enclose the documents listed below in addition to the preceding documents.

A.In the case of a legal representative

  • Declaration designated by our company 1 copy
  • Document confirming authority for legal representation (official copy of the family register, in the case of a person exercising parental authority, a copy of an insurance card with the name of the dependent is acceptable) 1 copy
  • Document confirming the representative as a legal representative of a minor or adult ward 1 copy
  • Copy of an official document such as a driver's license or passport of the legal representative 1 copy

B. In the case of a privately appointed representative

  • Power of attorney designated by our company 1 copy
  • Seal certificate of the applicant 1 copy
  • Copy of an official document such as a driver's license or passport of the representative 1 copy

(5) Charge and method of collection of a "disclosure or other request"

580 yen for every time of application
Please include postal stamps worth 580 yen with your application documents.

  • In cases in which the handling charge is insufficient, or in cases in which the charge is not enclosed, regardless of having sent contact to that effect, if the charge is not paid within the designated time, the disclosure requests will not be recognized.

(6) Method for answering "disclosure or other requests"

We will answer by letter to the address written on the applicant's application form.

(7) "Purpose of use" of personal information acquired related to disclosure or other requests

Personal information acquired by disclosure or other requests is handled only within the scope necessary for the request. After the request has been answered, the submitted documents will be saved for 3 years, and will be disposed of after that time.

  • Reasons for non-disclosure of "retained personal data"

In the following cases, information will not be disclosed. In cases of non-disclosure, we will notify you with a reason to that effect. Even in cases of non-disclosure, we will collect the designated handling charge.

  • Cases in which the applicant cannot be confirmed
  • Cases in which agency cannot be confirmed, when the application is made by a representative
  • Cases in which the designated application documents are inadequate
  • Cases in which the disclosure request is not applicable to "retained personal information"
  • Cases in which there is a fear of harm to the life, physical well-being, property or other rights or interests of the applicant or a third party
  • Cases in which there is a fear of causing considerable hindrance to the adequate operation of our business
  • Cases which are in violation of other laws or ordinances
5. Matters relating to filing complaints (Law Article 24, Paragraph 1 No. 4, Enforcement Order Article 5, Law Article 31)

(1) Contact information for filing complaints regarding the handling of personal information

Please use the below contact methods to file complaints regarding the handling of personal information.

Contact us by phoneNippon Denpato Ltd. General Affairs Department Concerning Personal Information Protection 03-3433-5122
Contact us by mail Nippon Denpato Ltd. General Affairs Department Concerning Personal Information Protection
4-2-8 Shiba Park, Minato-ku, Tokyo
105-0011
Contact us by e-mail privacy-policy@tokyotower.co.jp
About visiting our company We ask that you please understand that we are unable to grant requests to visit our company directly.

(2) The name of the "authorized personal information protection organization" our company belongs to and place to file complaints

At this time, we do not belong to any authorized personal information protection organization.

6. Matters relating to the deletion or clearing of personal information

After 5 years have passed since a transaction with a visitor, our company completely and safely deletes and clears retained personal information, without gaining prior or later consent from the visitor.

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