Frequently Asked Questions / Barrier Free Information

For visitors with wheelchairs

• Allow us to guide you through the barrier-free way from the entrance to the Main Deck(150m）elevator
• The elevator goes to the 2nd floor of the Main Deck. If you would like to move to the 1st floor of the Main Deck, please tell a nearby staff member.
• We have 5 rental wheelchairs ready for use. Please tell a staff member if you would like to use one. Because the number of chairs is limited, we recommend that you reserve one in advance. (Contact Tokyo Tower Office Department: 03-3433-5111)

• We ask that visitors arriving by car please inform the parking lot entrance staff. They will guide you to a parking space near the entrance. (In cases when the parking lot is full, we will guide you to the most convenient space available.)
• Parking fees are necessary as is standard. The first hour is 600 yen/Every 30 minutes following is an additional 300 yen

Information on restrooms accessible for the physically handicapped

• Available on the 1st and 2nd floors of FootTown, 2nd floor of Main Deck.

For visitors accompanying small children

• There are women's restrooms with diaper changing stations on the 1st floor of the Main Deck and in FootTown. Please feel free to use them.
• There is a nursing room on the 3rd floor of FootTown.
• About strollers
  Strollers are free to board the elevators. However, please understand that we may ask you to fold them up when there are large crowds. Strollers are available for lending at the 1st floor information desk. (Please understand the number of strollers is limited)

AED equipment

• In order to respond to emergencies such as if a visitor suddenly stops breathing, AEDs (Automated external defibrillator) are installed at the following.
  【FootTown】
  ■Operation Center (Service Counter)on the 1st floor
  ■Elevator hall on the 3rd floor
  ■Security room in the FootTown basement
  【Main Deck】
  ■Top Deck Tour Exit on the 2nd floor,
  ■Platform in Top Deck Tour
  【Top Deck】
  ■Top Deck(250m)

If you feel unwell

• There is a medical office in the 1st floor basement. Nurses are working from 9am to 5pm. After 5pm there are beds and simple first-aid kits available.

About entering with guide dogs, service dogs or hearing assistance dogs

• Visitors may be accompanied by guide dogs, service dogs or hearing assistance dogs.

About entering with pets

• Pets other than assistance dogs (guide dogs, service dogs, hearing assistance dogs) are absolutely not allowed to accompany you.
  Note: Admittance rules were revised on May 1st, 2019.

About coin lockers

• Coin lockers (paid) are available on the 1st floor of FootTown. Usage time: 9am - 11pm (Use is limited to one day.)
  ·Type A Depth: 64.5cm x Width: 35.5cm x Height: 84.3cm 20 lockers available 300 yen
  ·Type B Depth: 57.5cm x Width: 35.5cm x Height: 84.3cm 6 lockers available 300 yen
  ·Type C Depth: 64.5cm x Width: 35.5cm x Height: 55.0cm 15 lockers available 200 yen
  ·Type D Depth: 64.5cm x Width: 35.5cm x Height: 49.2cm 16 lockers available 200 yen
  ·Type E Depth: 57.5cm x Width: 35.5cm x Height: 40.4cm 4 lockers available 100 yen
  ·Type F Depth: 64.5cm x Width: 35.5cm x Height: 31.6cm 16 lockers available 100 yen

About smoking areas

• Smoking is prohibited in all of the Tokyo Tower Observatories. (Including Observatory cafe "Cafe La Tour") Areas where smoking is allowed are as listed below.
  ・Outdoor Smooking Area (Located on the south side parking lot)
  ・Smoking booth inside FootTown 3rd Floor Mother Farm Cafe.